The Resident Relations Manager @ Byron Park is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty.

This is a full-time position, Tuesday-Saturday.

Pay range: $67-70k/yr

What will I do every day?

• Manage and improve resident and family satisfaction and loyalty
• Proactively identify and address resident challenges and opportunities for improvement
• Oversee a smooth and customer service-focused front desk
• Motivate and lead a high-performance Customer Service team
• Execute the move-in and welcome, transfer, and move-out processes of residents effectively
• Manage the department budget
• Help coordinate resident focus group meetings
• Assists the resident in the selection and placement of furniture for his/her new home

What will I need to be successful in this role?

• Excellent Customer Service and communication skills 
• High school graduate or GED is required, bachelor’s degree preferred

• 2-3 years of senior living industry experience

• Strong people skills to handle escalated billing concerns

• Great communication skills to lead the front desk (the hub of information for the community).

• Having been a business off manager or director is a plus

• Must be willing to cover nights or weekends as needed
• Must be willing to be on a Manager on Duty (MOD) rotating schedule 

What’s in it for me? (Great Question!)

• Competitive pay ($67,000-70,000/yr)
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates.  Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

 All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer