The General Manager at The Fitzgrald provides strategic and operational leadership for a senior living community, ensuring exceptional resident experiences, strong associate engagement, and outstanding financial and operational performance. This role is responsible for overseeing all aspects of community operations, including strategic planning, team development, financial management, and service delivery.

The General Manager cultivates the Kisco culture by modeling the company’s Principles, Values, and Beliefs (PVBs) and fostering an environment that is welcoming, engaging, and supportive for residents, associates, families, and guests. Through strong leadership and collaboration with the Community Management Team, the General Manager inspires high performance, promotes professional development, and ensures delivery of Forbes Five-Star customer service standards across all areas of the community. This role is accountable for maintaining operational excellence, regulatory compliance, and continuous improvement while aligning community operations with organizational strategy and growth objectives.

Community link: The Fitzgerald

What will I do every day?

• Achieve associate engagement, resident loyalty, and high financial performance
• Effectively manage all operational areas of the community
• Ensure that residents receive appropriate care
• Conduct community business planning and forecasting
• Achieve results for revenue growth and expense management
• Create and manage the operating and CapEx budgets
• Manage vendor relationships
• Execute and support the Sales Leadership process
• Apply knowledge of the competition, industry trends
• Improve and/or redesign pricing, programs and services
• Create and implement a sales and marketing plan to achieve occupancy and NOI growth 
• Adhere to and ensure compliance with all regulations (e.g., worker’s compensation, Assisted Living regulations, OSHA, etc.)

What will I need to be successful in this role?

• A passion for excellence
• Be a great team player
• College degree
• Master’s degree in Business Management preferred
• Minimum of 8-10 years’ management level experience
• Experience in senior living, hospitality, hotel or service industries preferred
• Strong problem-solving skills

Special Requirements and/or Certifications:

• Active RCFE is preferred

What’s in it for me? (Great Question!)

• Competitive pay: $175,000-$195,000/Yr. Based on Experience
• Healthcare Benefits including Vision & Dental 
• Matching 401k 
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

 All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer