The Concierge @ The Cardinal at North Hills plays an important role in creating a warm, welcoming, and engaging experience for residents, families, and visitors. As the first point of contact for our community, this position provides exceptional customer service while supporting daily front desk operations with professionalism, responsiveness, and care. If you enjoy helping others, building meaningful connections, and making a positive impact each day, we would love to connect with you.
Schedule: Full Time|Monday - Friday 7am - 3pm or 3pm - 11pm
Pay Range $17.00 - $17.50+/hr
Paid Vacation / Sick Time / 7 Paid Holidays Excellent - Medical / Dental / Vision Benefits / 401K
Free Meal each shift
What You’ll Do
Greet residents, visitors, and callers with a friendly, professional, and welcoming approach
Respond promptly to resident requests and coordinate with team members to ensure timely follow-up
Monitor community access and maintain accurate visitor and resident logs
Observe resident well-being and report any concerns to the appropriate team
Respond to emergency systems and situations in accordance with established protocols
Support new resident move-in processes, including data entry and communication tasks
Answer and direct incoming calls, ensuring questions are resolved or routed appropriately
Maintain a clean, organized, and professional front desk and lobby area
Perform administrative tasks such as managing records, distributing mail, updating rosters, and processing work orders
Maintain communication logs to support seamless operations across shifts
Protect the confidentiality of resident and community information
Collaborate with team members across departments to support a positive community experience
What You Bring
High school diploma or equivalent preferred
6 months to 1 year of experience in customer service, hospitality, senior living, or a related field preferred
Strong communication and interpersonal skills with a customer-focused mindset
Ability to multitask and stay organized in a fast-paced environment
Basic proficiency with Microsoft Office and other systems
Ability to remain calm and professional in emergency or high-pressure situations
Flexibility to work evenings, nights, weekends, and holidays as needed
Our Standards of Excellence
Live and demonstrate our Principles, Values, and Beliefs in every interaction
Build strong relationships with residents, families, and team members
Deliver exceptional service with professionalism, respect, and care
Why Join Us
Be part of a team that is dedicated to creating a supportive and welcoming environment where residents feel at home. Your role will have a meaningful impact on the daily experience of those we serve.
What’s in it for me? (Great Question!)
Competitive pay
Healthcare Benefits including Vision & Dental (Full-Time Only)
Matching 401k
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 35 years.
All offers of employment are contingent upon the satisfactory completion of our pre-employment process. Requirements may include a drug screening, job-related physical examination, TB screening, background check, and any vaccinations or immunizations required by applicable state or local regulations.
Kisco Senior Living is an Equal Opportunity Employer.